Refund policy

We have a 30-day return policy. This means that you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it — unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@arbinsafety.com. Please note that returns must be sent to the following address: Steenovenstraat 2 K7, 2390 Malle, Belgium.

If your return is accepted, we will provide you with instructions on how and where to send your package. The organisation and costs of the return shipment are the responsibility of the customer; we do not provide a return label. We recommend using a shipping method with tracking, as we are not responsible for returns that are lost or damaged during transport. Items returned to us without a prior return request will not be accepted.

Exception: in the case of defective, damaged or incorrectly delivered items, we will cover the return shipping costs.

If you have any questions about returns, you can always contact us at info@arbinsafety.com.

Damage and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item. This allows us to assess the issue and resolve it for you.

Exceptions / Items that cannot be returned

Used respiratory protection products (such as masks, facepieces, hoods, half masks and filters) that have been used in a contaminated or polluted environment cannot be returned for health protection and hygiene reasons.

Special orders and custom-made or personalised products also cannot be returned.

Please contact us if you have any questions or concerns about your specific item.

EU 14-day statutory right of withdrawal

Notwithstanding the above, if you are a consumer and the goods are delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. As stated above, your item must be in the same condition as when you received it — unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

If you exercise your right of withdrawal, you are responsible for the direct costs of returning the goods.

In accordance with Article 16 of the EU Consumer Rights Directive (2011/83/EU), this withdrawal period does not apply to sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery, nor to respiratory protection products that have already been used in a (potentially) contaminated environment.

The statutory 14-day right of withdrawal applies exclusively to consumers. Business customers (B2B purchases) cannot rely on this right; only the return policy described above applies to business orders.

Refunds

Once we have received and inspected your return, we will notify you and let you know whether your return has been approved. If approved, you will automatically receive a refund within ten business days via the original payment method. Please note that it may take some time for your bank or credit card company to process and credit the refund.

Please contact us at info@arbinsafety.com if it has been more than 15 business days since we approved your return.